1. Home
  2. FAQ
All Your Answers, Right Here

Hi7 FAQ — Simple answers to all your questions

From registration to withdrawal, bonuses to security — everything you want to know about hi7, all on one page. Search below or choose a category.

45+
Answers to Your Questions
7
Category
In Bangla
Complete
Quick Navigation
Account & Login Payments & Withdrawals Bonuses & Offers Games & Betting Security & KYC Customer Support Responsible Gaming

If you can't find your answer, speak with us directly.

Live Support
No results found
Try different keywords or Support contact us.
Account & Login
7 Questions

Signing up at hi7 takes just 2 to 3 minutes to complete. Just three simple steps — personal details, contact info & password, and agreeing to the terms — and you're done. Right after registration, an OTP is sent to your mobile; once verified, your account is active.
Was this helpful?

No. At hi7, each individual is allowed only One account only permitted. Creating multiple accounts may result in all accounts being permanently closed and balances forfeited. However, different family members may each open their own account using a separate mobile number and ID.
Was this helpful?

No worries! on the Login page and click "Forgot Password?". Enter your registered mobile number and an OTP will be sent via SMS. Use the OTP to set a new password. Or, OTP Login to log in without a password.
Was this helpful?

Yes, your mobile number can be changed. Log in with your old number, then go to Settings → Profile to update it. You'll need to verify the new number via OTP. If you've lost access to your old number, Support contact us — the issue will be resolved through KYC verification.
Was this helpful?

Five consecutive incorrect password attempts will lock your account for 30 minutes. Please try again after that period. If your account is suspended due to a security or policy violation, the reason will be shown at login. In either case, Help Center contact us.
Was this helpful?

To register at hi7, Minimum age of 18 mandatory. It is a condition of our license and part of our responsible gaming policy. Age verification uses both National ID and AI. Accounts belonging to minors will be permanently closed.
Was this helpful?

To permanently close your account, Support contact us. Or Responsible Gaming page activate Self-Exclusion. Before closing your account, make sure you have no remaining balance or pending withdrawals.
Was this helpful?
Payments & Withdrawals
7 Questions

hi7 currently has bKash, Nagad & Rocket — Deposits and withdrawals are available via three mobile banking methods. Bank transfer support is also being rolled out gradually. All payments are fully secure and encrypted.
Was this helpful?

The minimum deposit on hi7 is just ৳100 (one hundred BDT). This is one of the lowest minimum deposit amounts in Bangladesh. There is no maximum deposit limit — though large deposits may occasionally require additional verification.
Was this helpful?

Typically within 5 to 15 minutes for the withdrawal to complete. Fully KYC-verified accounts enjoy the fastest processing times. Between 2:00 AM and 6:00 AM, withdrawals may occasionally take up to 30 minutes. If it takes longer than 2 hours, Support let us know.
Was this helpful?

The minimum withdrawal amount on hi7 ৳500 (five hundred BDT). KYC verification must be completed before withdrawal. Wagering requirements must be met before withdrawing bonus funds.
Was this helpful?

Deposits are usually credited within 1–3 minutes. If it takes longer than 10 minutes: 1) Take a screenshot of the transaction from your bKash/Nagad/Rocket app 2) Support contact us via live chat and 3) provide your transaction ID and time. We'll resolve it within 30 minutes.
Was this helpful?

hi7 does not charge any fees for deposits or withdrawals. However, mobile banking operators (bKash/Nagad/Rocket) may apply their own transaction fees, which are entirely subject to each operator's own policies.
Was this helpful?

KYC (Know Your Customer) is the identity verification process. Before your first withdrawal, you'll need to submit photos of both sides of your National ID along with a selfie. This typically takes 24 to 48 hours for KYC verification to be completed. Once verified, you won't need to go through it again.
Was this helpful?
Bonuses & Offers
6 Questions

For new accounts As soon as you make your first deposit, a 150% bonus is credited automatically. That means a ৳1,000 deposit brings ৳2,500 to your account. You can receive up to ৳15,000 in bonus funds. For full terms and conditions, Terms & Conditions See.
Was this helpful?

Wagering requirements mean you must bet your bonus amount a set number of times before withdrawing. For hi7's welcome bonus, this is generally 20x to 30x wagering applies. For example, a ৳1,500 bonus at 20x means you need to wager ৳30,000. For full details, visit the on the Promotions page See.
Was this helpful?

of total losses from the previous week, every Monday 5% Cashback is credited to your account automatically — no claim required. Cashback applies on losses of ৳2,000 or more. There are no wagering requirements on cashback.
Was this helpful?

hi7 Promo Code on the Promotions page and sent regularly via SMS. Enter it in the promo code field on the registration form, or in the "Promo Code" box at the time of deposit. If the code is valid, the bonus will be credited automatically.
Was this helpful?

Once you receive Free Spins, the option to "Use Free Spins" will appear automatically when you visit the designated slot game. Any winnings from Free Spins are added to your bonus balance. Free Spins typically expire after 7 days.
Was this helpful?

VIP Program No separate application needed — the more you play, the more points you earn and the higher your level climbs automatically. VIP members enjoy a dedicated account manager, higher cashback, faster withdrawals, and invitations to exclusive events. For more details, on the Rewards page See.
Was this helpful?
Games & Betting
5 Questions

at hi7 1,000+ A wide variety of games are available, including: Live Casino (Baccarat, Roulette, Blackjack, Live Dealer), Slots, Cricket Betting, Football Betting, Tennis and other Sports, and much more. For details, on the Popular Games page See.
Was this helpful?

Yes! hi7's Mobile-Friendly Platform Works beautifully on any smartphone or tablet. Play via the app or your browser — whichever you prefer. For more details about the platform, Platform Page See.
Was this helpful?

Yes! At hi7 Live Betting (In-Play) is available. Bet at real-time odds while the action is live. Live Betting is supported across cricket, football, tennis, and more. For details, Sports Events Page See.
Was this helpful?

Yes. All games at hi7 RNG (Random Number Generator) technology, verified by international auditing bodies. Every game result is completely random and never predetermined. hi7 never manipulates outcomes.
Was this helpful?

Betting limits vary by game. For slots, the typical range is ৳10 to ৳50,000 per spin. For Sports Betting, the minimum is ৳50, and the maximum varies by event. Higher limits apply for VIP members.
Was this helpful?
Security & KYC
5 Questions

Yes, hi7 256-bit SSL/TLS Encryption Your personal information and financial transactions are fully protected. hi7 follows international data protection standards and never sells your data to third parties. For more details, in the Privacy Policy See.
Was this helpful?

Yes, hi7 Licensed by an international gaming authority. As a licensed platform, hi7 is held to strict standards of security, fairness, and responsible gaming — ensuring your money and personal information stay protected.
Was this helpful?

Log in → Settings → Security → Enable Two-Factor Authentication. From then on, you'll receive an OTP on your mobile every time you log in. Even if someone knows your password, they won't be able to access your account.
Was this helpful?

Never share it. hi7 staff will never ask for your OTP, password, or banking details. If anyone requests this information — it's a scam. Immediately Support report it and change your password.
Was this helpful?

Take these steps right away: 1) Change your password immediately 2) End all active sessions from your account settings 3) Support notify us and request an account lock 4) Also change your mobile banking password. hi7 will investigate promptly to help minimise any damage.
Was this helpful?
Customer Support
4 Questions

Reach hi7 Support in three ways: 1) Help Center's Live Chat (fastest) 2) Email: support@hi7.biz 3) Support ticket within the platform. Via Live Chat, responses typically arrive within Within 3 minutes You'll receive a response in Bangla.
Was this helpful?

hi7 Support 7 days a week, 24 hours a day are available — even late at night. With support available in Bangla, you can explain any issue with ease.
Was this helpful?

Start by speaking directly with our support team. If the issue remains unresolved, email a formal complaint to support@hi7.biz with "Complaint" as the subject line. hi7 takes every complaint seriously and responds within 7 business days.
Was this helpful?

Take a screenshot or video and Help Center Send it via Live Chat or email, including a description of the issue, when it occurred, and the name of the game. hi7 aims to resolve technical issues as quickly as possible.
Was this helpful?
Responsible Gaming
4 Questions

hi7 offers several break options: 1) Cool-off period: 24 hours to 6 weeks 2) Self-exclusion: 3 months to permanent. Go to your account settings or the Support to activate a break of your choice. Promotional messages are also paused during your break. For more details, visit the on the Responsible Gaming page See.
Was this helpful?

Go to Account Settings → Responsible Gaming. There you can set daily, weekly, and monthly deposit limits, loss limits, and session time limits. Lowering a limit takes effect immediately, but increasing one requires a 7-day waiting period.
Was this helpful?

hi7's support team is specially trained in responsible gaming. If you're struggling, Help Center Reach out — you'll be helped with empathy, not judgment. also on the Responsible Gaming page Find the full guide here.
Was this helpful?

Set an additional PIN lock from Account Settings to prevent anyone else from accessing your account on your device. Also make use of your device's parental controls. hi7 never encourages anyone under 18 to gamble.
Was this helpful?
What Makes hi7 Different

6 Reasons to Choose hi7

Fully in Bangla

Everything from the game lobby to support is available in Bangla. Enjoy the experience without any language barrier.

Mobile Banking

Easy payments via bKash, Nagad, and Rocket. No bank account needed to play.

Best Bonuses

150% welcome bonus, cashback, free spins, and VIP rewards — all in one place.

International Security

A platform secured by SSL encryption, AI protection, and an international license.

Fast Withdrawals

Funds in hand within 15 minutes. The fastest withdrawal system in Bangladesh.

24/7 Support

Instant help in Bangla for any issue. Live chat responses within 3 minutes.

International License
SSL Secured
bKash & Nagad
24/7 Bangla Support
Responsible Gaming

No more questions? Get started now!

Register on hi7 for free and kick off Bangladesh's best gaming experience with a 150% welcome bonus.

Free Registration Live Support
18+ | Terms & Conditions | Responsible Gaming
বাংলা