Hi7 ("hi7", "we", "us") — Bangladesh's leading online gaming platform — places the utmost importance on its users' privacy. This Privacy Policy explains what information is collected when you use the hi7.biz website and app, why it is collected, and how it is kept secure.
We believe transparency is the foundation of trust. That's why hi7 keeps nothing hidden — everything is laid out here, clearly and honestly. By using hi7, you agree to this policy.
Hi7 only collects information that is genuinely necessary to operate the platform and serve you. No unnecessary data is ever requested.
- Full name and date of birth (for age verification)
- Mobile number (for account verification and communication)
- Email address (optional, for notifications)
- National ID number (for KYC verification)
- Residential address (provided at registration)
- BKash/Nagad/Rocket number (for payments — fully encrypted)
- Transaction History (for Security & Dispute Resolution)
- Deposit & Withdrawal Records
- IP address and device type
- Browser information and operating system
- Time spent on the platform and pages visited
- Gaming Activity Logs (Betting History)
| Data Type | Purpose of Collection | Legal Basis |
|---|---|---|
| Personal Information | Account Registration & KYC | Contractual Obligations |
| Contact Information | Support & Notifications | Legitimate Interest |
| Financial Information | Payment Processing | Contractual Obligations |
| Technical Information | Security & Improvement | Legitimate Interest |
| Gaming Data | Service Delivery | Contractual Obligations |
Hi7 collects information through three primary methods, with full transparency maintained at every step.
You provide information directly when you fill out the registration form, submit KYC documents, or contact support. This is the most common method and always takes place with your knowledge and consent.
When you use the hi7 platform, certain technical data is collected automatically — such as your IP address, device type, and browser information. This data is used to ensure platform security.
During payment processing, transaction verification data is received from bKash, Nagad, or Rocket. This is used solely to complete your payment.
Hi7 uses your data only for specified purposes. No information is ever used beyond what has been explicitly authorized.
- To create and manage your account — so we can identify you and serve you properly.
- To process payments — ensuring deposits and withdrawals are completed securely.
- To verify KYC — fulfilling security requirements and legal obligations.
- To provide customer support — and to resolve issues quickly.
- To ensure security — preventing fraud and unauthorized access.
- To improve the platform — and to make your experience even better.
- To send bonuses and promotions — (only with your consent).
- To meet legal obligations — and comply with regulatory requirements.
Hi7 uses industry-leading technology to keep your data safe. Our security framework is built to banking-grade standards.
- 256-bit TLS (Transport Layer Security) encryption — for all data in transit.
- AES-256 encryption — for all sensitive data at rest.
- Two-Factor Authentication (2FA) — to prevent unauthorized access to your account.
- AI-powered fraud detection — monitoring for suspicious activity.
- Regular penetration testing — conducted by independent third-party security experts.
- Data backups — performed regularly across multiple secure locations.
- Employee access controls — only authorized staff can view your data.
Cookies are small text files stored in your browser. hi7 uses four types of cookies — each serving a distinct purpose.
| Cookie Type | Purpose | Duration | Can It Be Disabled? |
|---|---|---|---|
| Essential Cookies | Maintaining Login Sessions | Until End of Session | No (Required) |
| Preference Cookies | Remembering your language and settings | 1 Year | Yes |
| Analytics Cookies | Platform Improvement | 2 Years | Yes |
| Security Cookies | Fraud Prevention | 30 Days | No (Required) |
You can delete or block non-essential cookies at any time through your browser settings. However, disabling essential cookies may affect platform functionality.
Hi7 retains certain data for defined periods even after its original purpose has been fulfilled — to meet legal obligations and protect your interests.
- Account data: retained for the lifetime of your account + 5 years after closure.
- Transaction records: 7 years (as required by financial regulations).
- KYC documents: 5 years after account closure.
- Gaming logs: 2 years (for dispute resolution purposes).
- Technical logs: 90 days (for security purposes).
- Support chat: 1 year.
As a hi7 user, you have significant rights over your own data. We fully support these rights and make every effort to fulfill them as promptly as possible.
You can request to view your stored data at any time.
You can request corrections to any inaccurate information we hold.
You can request deletion of your data under certain conditions.
You can restrict how your data is used in certain circumstances.
You can receive your data in a portable format.
You can object to the use of your data for specific purposes.
To exercise any of these rights, email us at support@hi7.biz or reach out via live chat. Requests are typically processed within 30 days.
Hi7 does not knowingly collect any information from individuals under the age of 18, and never will. Our stance on protecting minors is one of absolute zero tolerance.
- Age verification is mandatory at registration.
- Age is re-verified through your National ID during the KYC process.
- If a user is found to be under 18, the account is immediately closed and all associated data is deleted.
- If parents have any concerns, they can reach us at support@hi7.biz.
Hi7 servers are located in multiple countries. When your data is transferred internationally, the highest security standards are maintained at all times.
- Encryption is mandatory for all international data transfers.
- Data is only transferred to countries with adequate data protection laws in place.
- Data Processing Agreements (DPA) are mandatory with all international partners.
- We follow GDPR Standard Contractual Clauses (SCC).
Hi7 updates this Privacy Policy from time to time. Users will be notified in advance of any significant changes.
- At least 7 days' notice is given before any significant changes.
- Notices are delivered via banners on the platform and SMS to your registered mobile number.
- The date of each update is clearly displayed at the top of the page.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
For any privacy-related questions, concerns, or complaints, contact our Data Protection Team directly. We are always ready to help.